Legal — Brentavox
Terms, consumer rights, warranty and dispute resolution information for our office repair services across Australia.
Company details
Brentavox provides commercial office repair and maintenance services in Sydney, Melbourne, Brisbane and greater Australia.
- Trading name: Brentavox
- ABN: 11 222 333 444
- Registered address: 12 Gordon Street, Parramatta NSW 2150, Australia
- Contact: +61427839501 • Brentavox@gmail.com
Service scope
We repair office furniture, general carpentry, electrical troubleshooting, plumbing repairs and emergency call-outs for commercial premises.
Australian Consumer Law — Your rights
Under the Australian Consumer Law (ACL) you have consumer guarantees when goods or services are supplied. We honour those guarantees for services supplied by Brentavox.
- Services must be provided with due care and skill.
- Services must be fit for the disclosed purpose.
- If a major failure occurs you can seek remedy including re-supply or refund.
This page summarises rights and is not a substitute for the ACL. For more information visit ACCC.
Warranties & limitations
We provide workmanship warranty for repairs performed. Typical warranty terms:
- Standard workmanship warranty: 3 months.
- Extended warranty for major works may be agreed in writing.
- Manufacturer warranties on replaced parts are passed through where applicable.
Warranties do not cover fair wear and tear, misuse, unauthorised tampering, or damage caused by third parties.
Response times
| Type | Target response |
|---|---|
| Emergency (safety risk) | Within 4 hours (metro) |
| Priority (business-impact) | Same business day |
| Standard | 1–3 business days |
Dispute resolution
If you have a complaint about our services, please follow our internal process first. We aim to resolve matters promptly and fairly.
- Contact our support line: +61427839501 or email Brentavox@gmail.com.
- Escalate to our complaints officer — we'll acknowledge within 2 business days and provide a proposed resolution timeframe.
- If unresolved, external bodies include the ACCC, state fair trading offices (e.g. NSW Fair Trading) or the relevant Industry Ombudsman.
This process conforms with expectations under Australian Consumer Law and relevant state regulations.
Complaints & Feedback
Use the form below to lodge a formal complaint or request review of work. We'll respond within our dispute resolution timelines.
Common questions
Accessibility & Language
If you require documents in another format or language to make a complaint, contact us and we will make reasonable adjustments.
Governing law
These terms are governed by the laws of New South Wales and the Commonwealth of Australia where applicable.