Privacy Policy

Brentavox respects the privacy of clients, suppliers, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in connection with our office repair and maintenance services across Australia. We handle information in a manner consistent with applicable Australian privacy principles and sector expectations for commercial property services.

Information we collect. We may collect contact details (such as names, business titles, phone numbers, and email addresses), project and site information (including service locations, access notes, and scope descriptions), and billing details needed to process quotes and invoices. We also collect limited technical data when you browse our website, such as device, browser, and usage metrics, which help us understand performance and improve user experience.

How we collect information. Information may be collected directly from you through phone calls, emails, and online interactions, or indirectly from your colleagues who act on your behalf. We may also receive information from building management, contractors, or publicly available sources where relevant to coordinate access, safety, and compliance. When required for regulated work, licensed trades may document compliance artifacts that include contact information for sign-off and verification.

Use of information. We use personal information to deliver services, schedule attendance, manage work orders, communicate about quotes and invoices, improve our operations, and meet legal or regulatory obligations. We may use de-identified or aggregated data for reporting and service quality analysis. Marketing communications are limited to professional updates and may be opted out at any time.

Disclosure. We may share information with trusted service providers, subcontractors, and licensed trades who assist with electrical, plumbing, or related works. Disclosures are limited to what is reasonably necessary to perform the agreed services. Where requested by law or to protect health and safety, we may disclose information to authorities or building representatives. We do not sell personal information.

Data security. We apply administrative, technical, and physical safeguards designed to reduce risks of unauthorised access, alteration, or loss. While *** method can be guaranteed as fully secure, we aim to adopt reasonable measures including role-based access, secure disposal, and supplier due diligence.

Data retention. We retain records for periods necessary to manage projects, meet legal requirements, and address operational needs. Retention timeframes may vary by document type, contractual obligations, and statutory guidance. When records are *** longer required, we seek to securely destroy or de-identify them.

Access and correction. You may request access to personal information we hold about you and ask for corrections if details are inaccurate, incomplete, or outdated. We will respond within a reasonable timeframe and may require identification to action your request.

Overseas disclosure. From time to time, service providers that support our systems may operate outside Australia. Where this occurs, we take steps aimed at ensuring appropriate protections are in place, including contractual controls and data-handling standards consistent with this Policy.

Cookies and analytics. Our website may use cookies and similar technologies to support essential functions and understand how pages are used. You can manage preferences through your browser settings. For more details about tracking and consent options, please refer to the cookie notice within this site and related settings.

Third-party links. Our website may reference internal pages such as Legal for terms and notices relevant to service delivery. External links to social networks are provided for brand presence; their privacy practices are governed by those platforms.

Children. Our services target commercial clients and building representatives. We do not knowingly collect personal information about children.

Changes to this Policy. We may update this Policy to reflect changes in laws, services, or practices. The latest version will be published on this page with an updated effective date.

Contact. For privacy enquiries, access or correction requests, or to make a complaint, please contact Brentavox at Brentavox@gmail.com or by phone at +61427839501. We aim to acknowledge and address privacy matters promptly and cooperatively.

Effective date: 01 July 2026